Privacy

In this privacy policy references to “we”, “us” and “our” means Bay Trust Radio.  References to “our Website” or “the Website” are to what information we collect and how. The information we collect via the Website may include:

1. Any personal details you knowingly provide us with through forms and our email, such as name, address, telephone number etc.
2. Name and ward of patients currently in Westmorland General, Furness General, The Royal Lancaster Infirmary and the Victoria Hospital Blackpool.
3. Your computer‘s IP Address. (This is a string of numbers unique to your computer that is recorded by our web server when you request any page or form on the Website). This information is used to monitor usage of the Website.
4. This website uses cookies, which are small file(s) that are stored on your device whilst you are browsing. These are essential to make your browsing experience convenient and to help us understand how our website is being used.
5. If you are a member of Bay Trust Radio we will store information provided by you. This is only for the purposes of administering your membership. This information will only be retained while you are a member of Bay Trust Radio.

This document was created using a template from SEQ Legal.

What we do with your information

We process data about your use of our website and services (“usage data”). The usage data may include your IP address, estimated geographical location, browser type and version, operating system, referral source, length of visit and website navigation paths, as well as information about the timing, frequency and pattern of your service use.

The source of the usage data is Google Analytics and Statcounter. This usage data may be processed for the purposes of analysing the use of the website and services. The legal basis for this processing is our legitimate interests, namely monitoring and improving our website and services.

We may process information that you post for publication on our website or through our services. Publication data may be processed for the purposes of enabling such publication and administering our website and services. The legal basis for this processing is the proper administration of our website and services.

We may process information contained in any enquiry or contact form you submit to us regarding our services. The enquiry data may be processed for the purposes of forwarding to the correct person within the charity.

We may process information contained in or relating to any communication that you send to us. The correspondence data may include the communication content and metadata associated with the communication. Our website  the metadata associated with communications made using the website contact forms. The correspondence data may be processed for the purposes of communicating with you and record-keeping. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business and communications with users.

We may process any of your personal data identified in this policy where necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others.

In addition to the specific purposes for which we may process your personal data set out in this Section 3, we may also process any of your personal data where such processing is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

Providing your personal data to others

We may disclose your personal data to any authorised member of our charity  insofar as reasonably necessary for the purposes, and on the legal bases, set out in this policy.

Retaining and deleting personal data

Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.

We will retain your personal data as follows:

(a) General or music request contact forms will be retained for a minimum period of 1 day and for a maximum period of 1 month.

(b) Complaints, feedback and other communications related to a specific event or grievance will be retained for a minimum period of 1 week and for a maximum period of 3 months.

In some cases it is not possible for us to specify in advance the periods for which your personal data will be retained. In such cases, we will determine the period of retention based on the following criteria:

(a) the period of retention of volunteer applications will be determined based on the length of your time within the charity as a volunteer.

We may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

Amendments

We may update this policy from time to time by publishing a new version on our website.

You should check this page occasionally to ensure you are happy with any changes to this policy.

Your Rights

We have summarised the rights that you have under data protection law. Some of the rights are complex, and not all of the details have been included in our summaries. Accordingly, you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights.

Your principal rights under data protection law are:

(a)    the right to access;

(b)    the right to rectification;

(c)    the right to erasure;

(d)    the right to restrict processing;

(e)    the right to object to processing;

(f)    the right to data portability;

(g)    the right to complain to a supervisory authority; and

(h)    the right to withdraw consent.

You have the right to confirmation as to whether or not we process your personal data and, where we do, access to the personal data, together with certain additional information. That additional information includes details of the purposes of the processing, the categories of personal data concerned and the recipients of the personal data. Providing the rights and freedoms of others are not affected, we will supply to you a copy of your personal data.

In order to receive such information please send your contact details including address and payment of £10 to cover administration expenses to the following address:
Bay Trust Radio, Westmorland General Hospital, Kendal, Cumbria, LA9 7RG

You have the right to have any inaccurate personal data about you rectified and, taking into account the purposes of the processing, to have any incomplete personal data about you completed.

In some circumstances you have the right to the erasure of your personal data without undue delay. Those circumstances include: the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed; you withdraw consent to consent-based processing; you object to the processing under certain rules of applicable data protection law. However, there are exclusions of the right to erasure. The general exclusions include where processing is necessary, including for exercising the right of freedom of expression and information.

If you consider that our processing of your personal information infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection. You may do so in the EU member state of your habitual residence, your place of work or the place of the alleged infringement.

To the extent that the legal basis for our processing of your personal information is consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal.

About cookies

A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

Cookies that we use

We use cookies for the following purposes:

(a)    analysis – we use cookies [to help us to analyse the use and performance of our website and services (cookies used for this purpose are: collect – Google Analytics, is_unique – StatCounter); and

(b)    cookie consent – we use cookies to store your preferences in relation to the use of cookies more generally (cookies used for this purpose are: complianceCookie).

Managing cookies

Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:

(a)    https://support.google.com/chrome/answer/95647?hl=en (Chrome);

(b)    https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences (Firefox);

(c)    http://www.opera.com/help/tutorials/security/cookies/ (Opera);

(d)    https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies (Internet Explorer);

(e)    https://support.apple.com/kb/PH21411 (Safari); and

(f)    https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy (Edge).

Blocking all cookies will have a negative impact upon the usability of many websites.

If you block cookies, you will not be able to use all the features on our website.

Our details

This website is owned and operated by  Bay Trust Radio

We are a registered charity in England and Wales (number 506296) and our address is Bay Trust Radio, Westmorland General Hospital, Burton Road, Kendal, Cumbria, LA9 7RG

You can contact us:

By Post, on the address above

By using our website contact form(s)

By telephone, on 03302230056 (standard rates apply)

By email, using info@baytrustradio.org.uk